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    Terms and Conditions

    General Terms and Conditions of the online store www.Strollero.com

    These General Terms and Conditions (“Terms”) govern the rights and obligations of you as the buyer and us as the seller / trader in contractual relationships concluded by means of distance communication, specifically via the E-shop on the website www.strollero.com .

    All information regarding the processing of your personal data is contained in the Personal Data Processing Policy, available here: /podmienky-ochrany-osobnych-udajov/ .

    As you certainly know, we communicate primarily remotely. Therefore, for our Contract it also applies that distance communication means are used, enabling us to reach an agreement without the simultaneous physical presence of both you and us.

    If any part of these Terms conflicts with what we have mutually agreed during the process of your Order in our E-shop, that specific agreement shall prevail over these Terms.

    1. Definitions

    1.1. “Digital content” means anything you can purchase in the E-shop by concluding a Contract for the supply of digital content and which consists of data produced and supplied in digital form, or a digital service that enables you to create, process, store or access data in digital form.

    1.2. “Price” means the monetary amount you pay for the Goods.

    1.3. “Delivery Price” means the monetary amount you pay for delivery of the Goods, including packaging, shipping, postage or other fees.

    1.4. “Total Price” means the sum of the Price and the Delivery Price, and any other costs and fees, if these could not be determined in advance.

    1.5. “VAT” means value added tax under applicable legal regulations.

    1.6. “E-shop” means the online store operated by us at strollero.com, where the purchase of Goods takes place.

    1.7. “Invoice” means a tax document issued in accordance with the VAT Act for the Total Price.

    1.8. “We / Us” means Marianna Čaňová, registered office: Drietoma 362, 913 03 Drietoma, Company ID (IČO): 46540601, registered in the Trade Register of the District Office Trenčín, Trade Register No.: 350-32507, e-mail: info@strollero.com, referred to by law as the seller and/or trader. For the avoidance of doubt, we are not an operator of an online marketplace and therefore are not a person operating and providing an online marketplace to consumers, including through a third party; consequently, the specific information obligations under Sections 16 and 17 of the Consumer Protection Act do not apply to us.

    1.9. “Order” means your irrevocable proposal to conclude a Contract for the purchase of Goods with us.

    1.10. “Entrepreneur” means a person registered in the Commercial Register, a person conducting business on the basis of a trade licence, a person conducting business on the basis of authorisation other than a trade licence under special regulations, or a person engaged in agricultural production registered in the relevant register under a special regulation.

    1.11. “Consumer” means a natural person who, when concluding and performing a consumer contract, is not acting within the scope of their business activity or other entrepreneurial activity.

    1.12. “Consumer sales contract” means a sales contract concluded between a trader as the seller and a Consumer as the buyer, where the subject of purchase is any movable item, including goods with digital elements, water, gas or electricity sold in a limited volume or in a specified quantity, including where the item is yet to be manufactured or produced, including according to the Consumer’s specifications.

    1.13. “Goods” means anything you can purchase in the E-shop, including movable goods containing Digital content or Digital services.

    1.14. “User Account” means an account created based on the data provided by you, enabling storage of entered data and order history and concluded contracts, or access to and use of Digital content supplied under a Contract for the provision of digital content.

    1.15. “You” means the person purchasing in our E-shop, referred to by law as the buyer. If you enter your Company ID (IČO) in the order, you acknowledge that the provisions of these Terms intended specifically for Entrepreneurs will apply to you, as well as any terms agreed between us; however, you still remain entitled, within the limits of applicable law, to full protection against unfair and aggressive commercial practices and against misleading actions and misleading omissions.

    1.16. “Contract” means the sales contract concluded on the basis of a duly completed Order submitted via the E-shop and is concluded at the moment you receive Order confirmation from us. A Contract also includes a contract for goods with digital elements and a contract for the provision of digital content. Where these Terms refer in specific parts to a contract for goods with digital elements or to a contract for the provision of digital content, such specific regulation applies only to the Goods and/or Digital content supplied under that type of contract.

    1.17. “Distance contract” means a contract between a trader and a Consumer negotiated and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the trader and the Consumer, in particular using an online interface, email, telephone, fax, addressed letter or catalogue (“Contract”).

    1.18. “Civil Code” means Slovak Act No. 40/1964 Coll., as amended.

    1.19. “Consumer Protection Act” means Slovak Act No. 108/2024 Coll. on consumer protection and on amendments to certain laws.

    2. General provisions and information

    2.1. Purchase of Goods is possible only via the E-shop web interface.

    2.2. When purchasing Goods, you are obliged to provide all information correctly, completely and truthfully. We will therefore consider the information you provided when ordering Goods to be correct, complete and truthful.

    3. Conclusion of the contract

    3.1. The Contract with us may be concluded in Slovak or English.

    3.2. The Contract is concluded remotely via the E-shop. The costs of using the distance communication means you use when concluding the Contract remotely are borne by you. These costs do not increase the Total Price of the Goods and do not differ from the basic rate you pay for using such means (in particular internet access). You should not expect any additional costs charged by us beyond the Total Price. By submitting an Order, you agree to the use of distance communication means.

    3.3. In order to conclude the Contract, you must create an Order proposal in the E-shop. The proposal must contain the following information:

    a) Information about the purchased Goods (in the E-shop you select the Goods you wish to purchase by clicking “Add to cart”);

    b) Information about the Price, Delivery Price, VAT, payment method for the Total Price and the requested delivery method; this information is entered during creation of the Order proposal within the E-shop user interface, while the information about the Price, Delivery Price, VAT and Total Price will be filled in automatically based on the Goods and delivery method selected by you;

    c) Your identification details necessary for delivery of the Goods, in particular first name, last name, delivery address, telephone number and email address;

    3.4. During the creation of the Order proposal, you may change and check the entered data until the Order is submitted.

    3.5. After checking the Order, you submit it by clicking “Order with obligation to pay”. Before clicking the button, you must read and properly familiarise yourself with these Terms; otherwise, the Order cannot be submitted. Clicking “Order with obligation to pay” serves as confirmation and consent. All completed information is then sent directly to us.

    3.6. We will confirm your Order as soon as possible after it is received by sending a message to the email address provided in your Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order, the Contract is concluded between you and us. The Terms effective on the date of the Order form an integral part of the Contract.

    3.7. There may be cases where we cannot confirm your Order, in particular where the Goods are unavailable or where you order a quantity exceeding the maximum allowed. We will always inform you in advance in the E-shop about any maximum quantity. If any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in a modified form. In such case, the Contract is concluded when you confirm our offer.

    3.8. If an obviously incorrect price is stated for the Goods on the E-shop due to a technical error (e.g., a missing digit or a price clearly disproportionate to the value of the Goods), the seller reserves the right to cancel the order and inform the buyer of the correct price.

    3.9. Upon conclusion of the Contract, you are obliged to pay the Total Price.

    3.10. If you have created a User Account, you may place an Order through it. Even in such case, you are obliged to verify the correctness, truthfulness and completeness of the pre-filled information. The method of creating an Order is the same as for a buyer without a User Account; the advantage is that you do not need to repeatedly fill in your identification details.

    3.11. In some cases, we allow the use of a discount for purchasing Goods. To apply the discount, you must enter the discount details in the designated field within the Order proposal. If you do so, the Goods will be supplied with the discount applied.

    4. User account

    4.1. Based on your registration within the E-shop, you can access your User Account.

    4.2. When registering a User Account, you are obliged to provide all requested data correctly and truthfully and to update it in the event of any change.

    4.3. The buyer is obliged to protect the access credentials to the User Account and not allow their use by third parties. The seller is not liable for damage arising from the buyer’s breach of this obligation.

    4.4. The User Account is personal and you are not entitled to allow third parties to use it.

    4.5. We may cancel your User Account, in particular if you do not use it for more than 1 year, after your withdrawal from the Contract, or if you breach your obligations under the Contract.

    4.6. The User Account may not be available continuously, especially with regard to necessary maintenance of hardware and software.

    5. Pricing and payment terms; retention of title

    5.1. The Price is always stated in the E-shop, in the Order proposal and in the Contract. In case of discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply and will always be identical to the price in the Contract. The Order proposal also states the Delivery Price, or the conditions under which delivery is free of charge. The seller is not a VAT payer under Section 4 of the VAT Act; prices stated in the E-shop are final.

    5.2. The Total Price under clause 1.4 is stated as the final price, including all fees. The seller is not a VAT payer under Section 4 of the VAT Act.

    5.3. We will require payment of the Total Price after the Contract is concluded and before handing over the Goods. You may pay the Total Price by the following methods:

    a) Bank transfer. Payment instructions will be sent to you in the Order confirmation. In the case of bank transfer, the Total Price is due within 1 calendar day.

    b) Online card payment. In this case, payment is processed via the Shoptet payment gateway and is governed by the terms of that payment gateway. In the case of online card payment, the Total Price is due immediately.

    5.4. The Invoice will be issued electronically after payment of the Total Price and will be sent to your email address provided in the Order. The Invoice will also be physically enclosed with the Goods and available in the User Account if you have created one.

    5.5. Title to the Goods passes to you only after you have paid the Total Price and the Goods have been delivered to you. In the case of bank transfer and online card payment, the Total Price is paid upon crediting the funds to our account; in other cases, it is paid at the moment the payment is made.

    6. Delivery of goods; transfer of risk of accidental loss, deterioration and loss of the subject of purchase

    6.1. The Goods will be delivered by the method of your choice, from the following options:

    a) Delivery via courier carriers.

    b) The seller may arrange the delivery of goods through its contractual partners or suppliers. In such cases the goods may be shipped directly from the manufacturer or supplier to the buyer.

    6.2. The Goods can be delivered only within the Slovak Republic, the Member States of the European Union, and to other countries listed by the seller on the website of the E-… (text truncated in your source—please complete the last word/line)

    6.3. We are obliged to deliver the Goods to you without undue delay, no later than within 30 days from the conclusion of the Contract, unless we agree otherwise. The Goods are delivered when you take delivery of them, or when a person designated by you takes delivery of them, or when we hand them over to a carrier appointed by you outside the delivery options offered by us. Goods with digital elements are deemed delivered at the moment the relevant digital content or digital service is made available to you for download and installation, or, in the case of continuous supply, at the moment such supply begins.

    6.4. Circumstances may arise during performance of the Contract that affect the delivery time. We will inform you by email without undue delay about any change and the new expected delivery date, without prejudice to your right to withdraw from the Contract. Our notice of the new delivery date also includes a request for you to confirm whether you still require delivery at the new date.

    6.5. When taking delivery of the Goods from the carrier, you are obliged to check the integrity of the packaging and, in case of any damage, to notify the carrier and us without undue delay. If the packaging shows unauthorised tampering or entry into the shipment, you are not obliged to accept the Goods.

    6.6. You are obliged to take delivery of the Goods at the agreed place and time. If you do not take delivery, we will inform you by email where you can collect the Goods, including the collection period, or we will re-deliver the Goods upon your written request sent no later than 14 days from the day you should have taken delivery, and you undertake to reimburse all costs associated with such re-delivery. Failure to take delivery (except under clause 6.4) does not constitute a breach of our obligation to deliver. Not taking delivery is not a reason to withdraw from the Contract. If you do not take delivery even within the additional period, we are entitled to withdraw from the Contract due to your material breach. Withdrawal is effective on the day it is delivered to you. Withdrawal does not affect our claim for damages equal to the actual costs of the delivery attempt and any additional damages, if incurred.

    6.7. If, for reasons on your side, the Goods are delivered repeatedly or by a method other than agreed, you are obliged to reimburse us the costs associated with such repeated delivery. Payment details will be sent to your email address stated in the Contract and are due within 14 days from delivery of the email.

    6.8. The risk of accidental loss, deterioration and loss of the Goods passes to you upon delivery. If you do not take delivery or refuse to take delivery (except under clause 4 of these Terms), the risk passes at the moment you could have taken delivery but did not for reasons on your side. From that moment, you bear all consequences of loss, destruction, damage or any devaluation of the Goods.

    7. Rights arising from liability for defects

    7.1 Introductory provisions on liability for defects

    7.1.1. If you are an Entrepreneur, we undertake to deliver the Goods in the agreed quality, quantity and free from defects.

    7.1.2. If you are a Consumer, we undertake to deliver the Goods in compliance with the general requirements under Section 617 of the Civil Code and the agreed requirements under Section 616 of the Civil Code, as presented in the description of the Goods in our E-shop or promotional materials, and free from defects. The Goods may deviate from the general requirements under Section 617 of the Civil Code only if, when concluding the Contract, we expressly informed you that a certain feature does not meet those general requirements and you expressly and separately agreed to it.

    7.1.3. The sold Goods comply with the general requirements under Section 617 of the Civil Code if:

    a) they are fit for all purposes for which goods of the same type are normally used, with particular regard to legal regulations, technical standards or codes of conduct applicable to the sector, where no technical standards have been developed;

    b) they correspond to the description and quality of the sample or model made available to you before concluding the Contract;

    c) they are delivered with accessories, packaging and instructions, including assembly and installation instructions, that you may reasonably expect;

    d) they are delivered in the quantity, quality and with characteristics including functionality, compatibility, safety and durability typical for goods of the same type, which you may reasonably expect considering the nature of the goods and any public statements made by us, by another person in the supply chain including the manufacturer, or on their behalf, particularly in advertising or labelling; for these purposes, “manufacturer” means the producer, the importer into the EU market from a third country, or another person presenting itself as the manufacturer by placing its name, trademark or other distinguishing sign on the goods. We are liable for defects present at delivery within the scope of our obligations under clauses 7.1.1 or 7.1.2.

    7.1.4. If you are an Entrepreneur, we are not liable for defects in the following cases:

    7.1.4.1 you were informed of the defects or should have known of them given the circumstances of concluding the Contract, and such defects are not contrary to the agreed characteristics of the Goods;

    7.1.4.2 the defects arose after you took over the Goods, provided they did not arise from breach of our obligations, or you had the opportunity to take over the Goods under clause 6 and you refused without legal reason or did not take them over;

    7.1.4.3 you did not notify obvious defects in time under clause 7.3.1;

    7.1.4.4 you did not notify hidden defects in time under clause 7.3.2;

    7.1.4.5 for used Goods, we are not liable for defects arising from their use or wear and tear. For Goods sold at a reduced price, we are not liable for defects for which the reduced price was agreed.

    7.1.5. If you are a Consumer, we are not liable for defects and characteristics of the Goods in cases where:

    7.1.5.1 you did not notify the defect in time within the period stated in clause 7.4.1;

    7.1.5.2 the characteristics of the Goods do not comply with the general requirements under Section 617 of the Civil Code, and you were clearly informed of this in writing and you separately provided express written consent to such non-conformity;

    7.1.5.3 (contract for goods with digital elements / digital content) defects arose due to incorrect installation or failure to install necessary updates where we ensured delivery of such updates, informed you of their availability and of the consequences of not installing them;

    7.1.5.4 failure to install or incorrect installation of necessary updates that caused defects was not caused by deficiencies in the instructions provided by us;

    7.1.6. The general warranty period is 24 months. The warranty period begins on the date you take over the Goods.

    7.1.7. If the Goods are replaced, the warranty period starts again from the date you take over the new Goods.

    7.1.8. Your rights arising from liability for defects in Goods subject to the warranty period expire if not exercised within the warranty period. However, for Goods that perish quickly, you must exercise your rights no later than the day following the purchase, otherwise your rights expire.

    7.2. Conformity of the Goods with the Contract and General Requirements

    The sold Goods are defective if they do not comply with the agreed requirements and the general requirements as set out above, or if their use is prevented or limited by the rights of a third party, including intellectual property rights. We warrant that at the time the risk of accidental loss, deterioration and loss of the Goods passes in accordance with clause 8 of these Terms, the Goods are free from defects, in particular that:

    a) they correspond to the description, type, quantity and quality and have the features agreed with you; where not expressly agreed, they have the features stated by us in the description of the Goods, or such features as may reasonably be expected given the nature of the Goods;

    b) they are fit for the purposes stated by us or for the purposes usual for Goods of this type and they are functional;

    c) they have the defined ability to function with hardware or software with which Goods of the same type are normally used, without the need to modify the sold Goods, hardware or software (compatibility), and the defined ability to function with hardware or software different from those with which Goods of the same type are normally used (interoperability);

    d) they are delivered with all accessories and instructions, if agreed with you in the Contract;

    e) updates specified in the Contract are provided, if the Goods have digital elements.

    7.3 Conditions for exercising rights from liability for defects (complaints) – Entrepreneurs

    7.3.1. You are obliged to notify and raise a defect without undue delay after you could have discovered it, but no later than 3 days after taking over the Goods.

    7.3.2. You are obliged to exercise rights from liability for other (hidden) defects in the manner set out in clause 7.5.1 below without undue delay after you discover the defect, but no later than by the end of the warranty period.

    7.3.3. If the Goods are delivered to you in damaged packaging, or the shipment is obviously too light, we request that you do not accept such Goods from the carrier and that you notify us without undue delay by email at info@strollero.com. If you discover obvious defects (e.g., mechanical damage), you are obliged to lodge a complaint without undue delay in accordance with clause 7.5.1 below. We will not consider complaints submitted later regarding obvious defects, including missing parts of the Goods.

    7.3.4. The warranty applies to all defects of the Goods described in clause 7.2 and/or contrary to our undertaking under clause 7.1.1(a) of these Terms.

    7.3.5. You are not entitled to exercise rights from liability for defects if we are not liable for the defects under clause 7.1.5 of these Terms or under the legal regulations effective at the time the Contract is concluded, or if you knew about the defect before taking over the Goods, or we informed you about it, or you were granted an adequate discount due to it.

    7.4 Conditions for exercising rights from liability for defects (complaints) – Consumers

    7.4.1. You are entitled to exercise your rights from liability for defects that occur in the received Goods within 2 months of discovering the defect, but no later than 24 months from delivery. If the subject of purchase is Goods with digital elements where the digital content is to be supplied or the digital service provided continuously for an agreed period, we are liable for any defect of the digital content or digital service that occurs or becomes apparent during the entire agreed period, but at least for 2 years from delivery of the Goods with digital elements.

    7.4.2. If the Goods are delivered to you in damaged packaging or the shipment is obviously too light, we recommend that you do not accept such Goods from the carrier and that you notify us without undue delay by email at info@strollero.com. If you decide to accept such shipment, you must check it in the presence of the carrier and make sure no items are missing and that all items are intact. If you find that the condition or number of items is not in accordance with your order, we recommend drawing up a damage report with the carrier or noting the defect in the carrier’s handover protocol.

    7.4.3. If you discover obvious defects only after taking over the Goods (e.g., mechanical damage, missing Goods or parts, wrong Goods or parts), we request that you lodge a complaint without undue delay in accordance with clause 7.5.1 below. We are entitled to refuse a later complaint concerning obvious defects, including incompleteness of the Goods.

    7.4.4. You are not entitled to exercise rights from liability for defects if we are not liable for the defects under clause 7.1.6 of these Terms or under the legal regulations effective at the time the Contract is concluded.

    7.4.5. You are entitled to exercise rights from liability for defects in the manner set out in clause 7.5.1 and within the time limit stated in clause 7.4.1.

    7.5 Exercising rights from liability for defects (complaints)

    7.5.1. If the Goods have a defect, in particular if any of the conditions under clause 7.1 are not met, you may notify us of such defect and exercise rights from liability for defects (i.e., lodge a complaint) by sending an email or a letter to our addresses stated in our identification details, or personally at our establishment(s), the list of which is available on our website. You may also use the model complaint form provided by us, which forms Annex No. 1 to these Terms.

    7.5.2. In your complaint notification, please state in particular a description of the defect and your identification details, including the email address to which you want to receive information about the complaint handling, and specify which of the rights from liability for defects as set out in clauses 7.6.3 to 7.6.8 you are exercising.

    7.5.3. When lodging a complaint, please also provide proof of purchase (invoice) in order to prove that the Goods were purchased from us; otherwise, we are not obliged to accept the complaint.

    7.5.4. The day of lodging the complaint is considered the day the defective Goods are delivered to us together with the relevant documents (under clause 7.5.3). If your complaint submission is incomplete (in particular illegible, unclear, incomprehensible, missing required documents, etc.), we will request completion from you in writing, primarily by email. In such case, the complaint procedure begins on the day we receive your completed submission.

    7.5.5. Upon receiving your complaint or the completion of your complaint, we will promptly issue you a written confirmation of receipt of the complaint / notification of defect. In that confirmation we will state the shortest possible period determined under clause 7.6.1 within which we will remedy the notified defect.

    7.5.6. If you fail to complete the complaint pursuant to clause 7.5.4 without undue delay, no later than within 10 days from delivery of our request under clause 7.5.4, we will consider your submission unfounded; if the missing information requested is necessary for handling the complaint, we may decide not to deal with such incomplete complaint.

    7.6 Complaint handling

    7.6.1. Based on your choice of remedy (as specified in clauses 7.6.3 and 7.6.4 to 7.6.8), we will remedy the defect within a reasonable period necessary to assess the defect and repair or replace the item, taking into account the nature of the item and the nature and seriousness of the defect, and in any case not exceeding 30 days from the day your complaint is lodged / the defect is notified. We do not provide a consumer guarantee under Section 626 of the Civil Code. We are not obliged to accept your chosen method of remedy if it is impossible or would cause us disproportionate costs with regard to the Price of the Goods and the seriousness of the defect.

    7.6.2. Only in exceptional cases and for objective reasons, we may extend the period for remedying the defect stated in the receipt confirmation by the shortest time necessary to remedy the defect. We will inform you in writing of such extension.

    7.6.3. If the defect can be remedied by repair, you are entitled to have the defect remedied free of charge, in a timely and proper manner, at our expense.

    7.6.4. Instead of repair, you may request replacement of the Goods.

    7.6.5. Instead of repair, we may always replace the defective Goods with non-defective Goods, provided it does not cause you serious inconvenience.

    7.6.6. After expiry of the period for remedying the defect, you are entitled to a reasonable discount from the Price of the Goods or you may withdraw from the Contract. You have the same rights also if we do not repair or replace the Goods, we refuse to repair or replace because repair or replacement is not possible or would involve disproportionate costs, the Goods continue to have the same defects despite repair or replacement, or we inform you that the defect cannot be remedied within a reasonable time or without causing you serious inconvenience. The discount must correspond to the difference between the value of the defective Goods and the value the Goods would have if they were defect-free. We will refund the purchase price or pay the discount using the same payment method you used, unless we expressly agree otherwise. All costs related to the payment are borne by us.

    You may not withdraw from the Contract under clause 7.6.6 if you contributed to the defect or if the defect is negligible. If the Contract concerns several Goods, you may withdraw only in relation to the defective Goods. You may withdraw in relation to the other Goods only if it cannot reasonably be expected that you would be interested in keeping the other Goods without the defective Goods.

    7.6.7. If the defect cannot be remedied and prevents proper use of the Goods as defect-free Goods, you are entitled to replacement or withdrawal from the Contract. You have the same rights in the case of removable defects if you cannot use the Goods properly due to repeated occurrence of the defect after repair or due to a greater number of defects.

    7.6.8. We will handle your complaint / defect notification by delivering repaired Goods, replacing the Goods, paying a reasonable discount from the Price of the Goods, or issuing a written reasoned refusal of liability for defects (i.e., rejection of the complaint).

    7.7. If you are a Consumer, exercising rights from liability for defects is governed by Section 619 et seq. of the Civil Code and the Consumer Protection Act.

    7.8. If we refuse liability for defects / reject your complaint, you have the right to contact an accredited, authorised or notified person (e.g., an expert, authorised/accredited/notified person, authorised service centre, scientific institution, etc.) to provide you with an expert opinion or professional statement proving our liability for the defects.

    7.9. If you prove our liability for the defects under clause 7.8, you may notify the defects again; in such case, we cannot refuse liability and we will be obliged to deal with your complaint again.

    7.10. The costs related to obtaining an expert opinion or professional statement under clause 7.8 are borne by us, however you must claim them from us no later than within 2 months from handling the repeated complaint.

    7.11. We have duly informed you of your rights related to liability for defects of the Goods. By concluding the Contract you confirm that you had the opportunity to read the complaint conditions in advance and that you understand them.

    8. Withdrawal from the contract

    8.1. Withdrawal from the Contract (i.e., termination of the contractual relationship between you and us from the beginning) may occur for the reasons and in the manner set out in this Article, or in other provisions of these Terms where withdrawal is expressly stated.

    8.2. If you are a Consumer, in accordance with Section 20 of the Consumer Protection Act you have the right to withdraw from the Contract without giving any reason within 14 days from taking delivery of the Goods, or from conclusion of a service contract, or from conclusion of a contract for supply of digital content not supplied on a tangible medium. If the Contract concerns several types of Goods or delivery of several parts, the period starts on the day you take delivery of the last part. If the Contract provides for regular and repeated deliveries, the period starts on the day you take delivery of the first delivery. You may withdraw in any provable manner (in particular by email or letter to our addresses stated in our identification details). You may also use the model withdrawal form provided by us (Annex No. 2 to these Terms). You may withdraw also only in relation to specific Goods if multiple Goods were supplied under the Contract. The effects of withdrawal also apply to any ancillary contract to the Contract, unless expressly agreed otherwise. After receiving your withdrawal notice, we will promptly provide you by email or on a durable medium with confirmation of receipt.

    8.3. If you are a Consumer and we fail to deliver the Goods on time, you are entitled to withdraw from the Contract without providing an additional reasonable period under Section 517(1) of the Civil Code if (i) we refuse to deliver the Goods, (ii) timely delivery was particularly important in view of all circumstances of concluding the Contract, or (iii) you informed us before concluding the Contract that timely delivery is particularly important.

    8.4. Even as a Consumer you may not withdraw if the subject of the Contract is:

    a) supply of services, if the service has been fully provided and performance began before the withdrawal period expired with your express consent and you acknowledged that by giving such consent you lose the right to withdraw after full performance, where you are obliged to pay the Price;

    b) sale of Goods the price of which depends on fluctuations in the financial market beyond our control which may occur during the withdrawal period;

    c) sale of alcoholic beverages the price of which was agreed at the time of concluding the Contract, delivery of which may take place only after 30 days, and the price depends on market fluctuations beyond our control;

    d) sale of Goods made to your specifications or clearly personalised;

    e) sale of Goods liable to deteriorate or expire rapidly, and Goods which, after delivery, have been inseparably mixed with other items;

    f) sale of sealed Goods which are not suitable for return due to health protection or hygiene reasons and whose seal was broken after delivery;

    g) sale of audio recordings, video recordings, audiovisual recordings or software supplied in sealed packaging, if the seal was broken after delivery;

    h) sale of periodicals, except under a subscription contract;

    i) supply of digital content not supplied on a tangible medium, where the supply began with your prior express consent before the end of the withdrawal period and we informed you that you lose the right of withdrawal.

    8.5. The withdrawal period under clause 2 is deemed met if you send us the withdrawal notice within that period (no later than its last day).

    8.6. In the event of withdrawal, the Price will be refunded within 14 days from receipt of the withdrawal notice to the bank account from which it was credited, or to the bank account chosen in the withdrawal notice. However, the refund will not be made earlier than when you return the Goods to us or prove that you have sent them back. Please return the Goods clean and, if possible, including the original packaging.

    8.7. In the event of withdrawal under clause 2, you are obliged to send the Goods back, hand them over to us or to a person authorised by us to accept them, within 14 days from withdrawal; you bear the cost of returning the Goods to us. This does not apply if we agree to collect the Goods ourselves or via an authorised person. The period is met if the Goods were handed over for transport no later than the last day of the period. You are entitled to reimbursement of the Delivery Price only up to the amount corresponding to the cheapest delivery method we offered. The first sentence also applies to returning a tangible medium on which digital content was supplied. After you withdraw from a contract for the provision of digital content, we are entitled to prevent further use of the digital content, in particular by restricting access or cancelling your user account. If the Contract from which you withdraw concerns a service, you are obliged to pay the Price for the actually provided performance until the day the withdrawal notice is delivered, if you gave express consent to begin performance before delivery.

    8.8. You are liable for damage where the Goods are damaged due to your handling beyond what is necessary to determine their nature and characteristics. We will invoice such damage after the Goods are returned and the due date is 14 days.

    8.9. We are entitled to withdraw from the Contract due to depletion of stock, unavailability of the Goods, or if the manufacturer/importer/supplier of the Goods has discontinued production or made significant changes preventing performance, or due to force majeure, or if even with all reasonable efforts we cannot deliver within the period specified in these Terms. In such cases we are obliged to inform you without undue delay and refund the Total Price paid for the Goods within 14 days from the withdrawal notice. We will refund using the same method you used, without prejudice to agreeing another method, provided no additional fees are charged to you.

    8.10. We are also entitled to withdraw from the Contract if you fail to take delivery of the Goods within 5 business days from the day you became obliged to take delivery.

    9. Submitting suggestions and complaints

    9.1. As a Consumer you are entitled to submit suggestions and complaints in writing, by email to: info@strollero.com.

    9.2. We will inform you of the assessment of your suggestion or complaint by email.

    9.3. The supervisory authority is in particular the Slovak Trade Inspection (SOI), SOI Inspectorate for the Trenčín Region, address: Hurbanova 59, 911 01 Trenčín, Department of Supervision, email: info@soi.sk

    9.4. If you are not satisfied with handling of your suggestion/complaint, you may also submit an initiative for inspection electronically via the platform available at: https://www.soi.sk/podavanie-podnetov-staznosti-navrhov-a-ziadosti

    10. Alternative dispute resolution with consumers (ADR)

    10.1. You have the right to contact us with a request for remedy by email to: info@strollero.com, if you are not satisfied with how we handled your complaint or if you believe we violated your rights. If we reject your request or do not respond within 30 days from sending it, you have the right to submit a proposal to initiate alternative dispute resolution with an ADR entity (“Entity”) pursuant to Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes, as amended (“ADR Act”).

    10.2. ADR entities are authorities and authorised legal persons under Section 3 of the ADR Act. Their list is published on the website of the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1

    10.3. You may submit the proposal in the manner set out in Section 12 of the ADR Act.

    10.4. The Consumer has the right to contact the Seller with a request for remedy if not satisfied with handling of a complaint or if they believe the Seller violated their rights. If the Seller rejects the request or does not respond within 30 days from sending it, the Consumer has the right to submit a proposal to initiate ADR with an ADR entity under Act No. 391/2015 Coll. An ADR entity is for example the Slovak Trade Inspection (www.soi.sk ) . Consumers from other EU Member States may also contact the European Consumer Centre Network (ECC-Net).

    11. Final provisions

    11.1. All written correspondence will be delivered to you by email. Our email address is stated in our identification details. We will deliver correspondence to your email address stated in the Contract, in your User Account, or the email address from which you contacted us.

    11.2. The Contract may be amended only by our written agreement. However, we are entitled to amend and supplement these Terms; such changes do not affect Contracts already concluded, but only Contracts concluded after the changes become effective. We will inform you of changes only if you have created a User Account (so that you have the information when ordering new Goods; the change does not create a right of termination because we do not have a contract that could be terminated), or if under the Contract we are to supply Goods regularly and repeatedly. We will send information about changes to your email address at least 14 days before the change becomes effective. Unless we receive termination of the contract for regular/repeated supplies from you within 14 days from sending the change notice, the new terms become part of the Contract and will apply to the next delivery following the effective date of the change. The notice period, if you terminate, is 2 months.

    11.3. In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, supplier outages, etc.), we are not liable for damage caused as a result of or in connection with force majeure or unforeseeable events; if this state lasts longer than 10 days, both you and we have the right to withdraw from the Contract in writing.

    11.4. An integral part of these Terms is the model complaint form (Annex No. 1) and the model withdrawal form together with instructions (Annex No. 2).

    11.5. The Contract, including these Terms, is archived by us electronically but is not accessible to you directly. However, you will always receive these Terms and the Order confirmation including the Order summary by email, so you will always have access to the Contract without our assistance. We recommend saving the Order confirmation and the Terms.

    11.6. No codes of conduct within the meaning of Section 2(i) of the Consumer Protection Act apply to our business.

    11.7. These Terms become effective on 1 March 2026.

    11.8. Governing law and jurisdiction. These Terms and all legal relationships arising from them are governed by the laws of the Slovak Republic. If the buyer is a Consumer from another EU Member State, their rights under mandatory provisions of the law of their habitual residence remain unaffected.

    Annexes

    Annex No. 1 – Complaint Form – download HERE
    Annex No. 2 – Withdrawal Form for a Distance Contract and a Contract Concluded Outside the Trader’s Business Premises – download HERE